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Night OwlFrequently Asked Questions: Using Night OwlSay I've been approved what happens then? Once you get a call from our scheduler telling you that your application has been approved the scheduler will offer you a time slot. Sometimes that time slot may be as much as 30 minutes or more after the time that you requested. You will also be asked for your current work schedule and if that is a rotating or permanent schedule. Once you are given your pick up time, you are responsible for being at the pickup location each time you are scheduled to ride. We won't call you each day to remind you. It is also YOUR responsibility to call the scheduler and let her know if your schedule changes. For those with rotating schedules, we appreciate knowing well in advance. Many of our riders are able to call us monthly and give us their schedules. That works great for us! It is your responsibility to let us know your schedule. If we don't hear from you, you don't get scheduled! Do not give your driver your schedule. What if I have to cancel because of sickness or I'm not needed at work? We recognize that this happens sometimes. You are asked to call 370-5810 as soon as you know you won't need your ride for that evening. This number has voice mail, so you have 24-hour access to leave cancellations, schedule changes, etc. We have a minimum two-hour cancellation policy. If you call and cancel after 9:30 p.m. any evening you need to call Dispatch directly at 374-2962, so your ride won't be counted as a "no show." Note: We do monitor excessive cancellations. What if I have to work overtime? We can't always accommodate overtime requests, especially if they are received after you've gone in to work. In most cases, you will need to find an alternate way home. But, in those instances when you know ahead of time that you will need to work overtime, be sure to check with the scheduler to see if Night Owl can accommodate a one-time change. The sooner you let the scheduler know, the better your chances are of having your request honored. Remember that if you are working overtime and we can¹t offer you a ride at a different time, you need to cancel your ride. What if I forgot to call and cancel my ride or I forgot to call and tell the scheduler that I was off? That's what we call a "no show." We have a strict "no show" policy. If you "no show" three times within a 30-day period, we suspend your service for a month. We will always call you to let you know that you have been suspended. We have many people out there that need the service and you have to be responsible for your ride! What if my situation changes and I no longer need Night Owl? We ask, as a courtesy, for you to call us as soon as you know that you need to permanently cancel your Night Owl service. All it takes is a phone call and you can even leave a message on the 24-hour voice mail at 370-5810. Is the Night Owl safe? Very safe! One reason is because our drivers only pick up people who are scheduled - thus, have been approved for service. Also, our drivers have two-way radios and are equipped to handle emergency situations. Return to FAQs About Night Owl More info... How Does it Work? Night Owl Service Policies How Do I Apply? Back to Night Owl Main Page |
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